![]() An entrepreneurial spirit - our team is hard-working, self-driven, resourceful, and confident… and not afraid of a challenge!.Exceptional communication skills - you’re an extremely clear and direct communicator.Data-driven and results-oriented- you’re not afraid of a spreadsheet or dashboard.The ability to explain technical concepts in an easy to understand way.A natural curiosity for technology and how it works.Comfortable managing several competing tasks and issues in a fast-paced environment.Strong attention to detail, nothing is too small to go unnoticed.~1 year or more of professional work experience in a corporate setting.Bachelor's Degree or equivalent in a relevant field of study preferred.Represent Aircall with integrity and professionalism at all times in all written and verbal communications.Work closely with the Account Executives, Onboarding Specialists, Customer Success Managers & the rest of the customer-facing team to accelerate the porting process.Contact customers by email and phone to communicate their porting statuses.Work with a sense of urgency to ensure all documentation needed for porting gets submitted in a correct and timely way.Troubleshoot with the vendor for service impacting issues.Closely monitor porting lead times to ensure optimal port turnaround time.Meet deadlines and handle multiple projects and cases at a given time.Handle project ports and holding the role of project coordinator for porting updates.Coordinate with global internal resources across Aircall offices (NYC and Paris).Handle local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers.Create and process all new ports & installs for new or existing customers accurately and in a timely manner.You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall! We are looking for a passionate, detail-oriented, and tech-savvy individual that is looking to help customers succeed. So if you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups - then Aircall is the company you're looking for!Ĭustomer Care is at the heart of Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. Ambition, teamwork, transparency and community - these are the values we live by at Aircall. We are an advanced cloud-based phone system, complete business phone, and call center software - all wrapped up in one single tool.īut behind our product are the people driving it. Aircall is on a mission to revolutionize the business phone.
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